Contact Us

Contact ArianaSoz

At ArianaSoz, we cherish every interaction with our customers and strive to provide prompt, personalized support for all your inquiries, feedback, and concerns. Whether you have questions about our latest collection, need assistance with an order, or want to share your shopping experience, our dedicated team is here to help. Below is a complete guide to reaching us, including tailored channels for different query types, service hours, and additional resources to ensure a seamless communication experience.
ArianaSoz ("we", "us", "our") is operated by ArianaSoz Fashion Limited, a company registered in England and Wales (Company Registration Number: 76543210; VAT Registration Number: GB76543210). Our flagship store and customer service hub are located in London, serving customers across the UK and selected international destinations.

1. Contact Channels & Specialized Inquiries

We offer multiple contact options to suit your preferences, with dedicated support for specific query types to ensure efficient and accurate resolution. For the fastest response, please direct your inquiry to the most relevant channel below.

1.1 Email Support

Email is our primary channel for non-urgent inquiries, allowing us to provide detailed, well-documented responses. We aim to reply to all emails within 2 working days (Monday to Friday, excluding UK public holidays). During peak seasons, response times may extend to 3 working days, and we will notify you of any delays via automated acknowledgment.
  • Order & Shipping Queries: arianasoz@outlook.com (Subject line: "Order Inquiry - [Your Full Name] - Order No. [XXXX]"). Please include your order number, delivery address, and specific issue to help us resolve it quickly.
  • Product Questions: arianasoz@outlook.com (Subject line: "Product Inquiry - [Product Style/Name] - [Your Full Name]"). For sizing, material, or availability questions, kindly attach a link to the product page or reference the style code if possible.
  • Returns & Refunds: arianasoz@outlook.com (Subject line: "Return/Refund Request - [Your Full Name] - Order No. [XXXX]"). Include details of the return reason and any supporting photos for faulty items.
  • Feedback & Suggestions: arianasoz@outlook.com (Subject line: "Feedback - [Your Full Name]"). We welcome all comments, compliments, and ideas to help us improve our products and services.

1.2 Telephone Support

For urgent inquiries that require immediate assistance—such as urgent order changes, delivery delays, or in-store appointment bookings—our telephone support team is available during our standard service hours. We endeavor to answer all calls within 5 minutes; if all lines are busy, please leave a voicemail with your name, contact number, and query details, and we will call you back within 1 working day.
Telephone Number: +44 (0) 20 7946 2385
Service Hours (GMT): Monday to Friday: 9:30 AM – 6:00 PM; Saturday: 10:00 AM – 5:00 PM; Sunday & UK Public Holidays: Closed.

1.3 In-Store Visits

Visit our flagship store for in-person assistance, including one-on-one styling advice, size fittings, order collections, and in-store returns. Our friendly team will be delighted to help you find the perfect pieces and address any concerns face-to-face.
  • Store Address: ArianaSoz Flagship Store, 27 South Molton Street, London, W1K 5RX, United Kingdom (located in the Mayfair area, a 5-minute walk from Bond Street Underground Station).
  • Store Hours (GMT): Monday to Friday: 10:00 AM – 7:00 PM; Saturday: 10:30 AM – 6:00 PM; Sunday: 12:00 PM – 5:00 PM; UK Public Holidays: 11:00 AM – 4:00 PM.
  • Note: For click & collect orders, please bring a valid photo ID and your order confirmation email/SMS. In-store returns require proof of purchase and the product in its original condition (as per our Return Policy).

1.4 Postal Mail

For formal correspondence, including written complaints, legal inquiries, or documentation submissions (such as return authorization forms), you may send mail to our customer service department. Please allow 5-7 working days for us to receive and process your mail, and include your contact details for follow-up.
Postal Address: Customer Service Department, ArianaSoz Fashion Limited, 27 South Molton Street, London, W1K 5RX, United Kingdom.

2. Response Time Commitments

We are committed to resolving your queries in a timely manner, and our standard response times for each channel are as follows:
  • Email: 2 working days (extended to 3-4 working days during peak periods, e.g., Black Friday, Christmas, January sales).
  • Telephone: Immediate assistance during service hours; callback within 1 working day for missed calls or voicemails.
  • In-Store: Immediate assistance during store hours, with complex issues resolved within the same visit where possible.
  • Postal Mail: 7-10 working days from receipt, including time for review and response.
For complex inquiries—such as faulty product claims, order disputes, or custom order requests—we may require additional time to investigate. In such cases, we will notify you within the initial response to confirm the timeline and provide regular updates until the issue is resolved.

3. Peak Season & Holiday Notices

During high-traffic shopping periods, including late November (Black Friday), December (Christmas), and January (sales), our contact volumes may increase significantly. To ensure we maintain quality support, we may extend email response times and experience longer telephone wait times.
We recommend checking our website’s FAQ page (www.arianasoz.com/faq) and order tracking portal first for quick answers to common questions during these periods. We also add extra staff to our support team to minimize delays and appreciate your patience as we work to assist every customer.

4. Self-Service Resources

Before contacting us, you may find answers to your query in our self-service resources, which are updated regularly to cover the most common customer questions:
  • FAQ Page: Covers topics including sizing guides, order tracking, return procedures, payment methods, and gift card redemption.
  • Order Tracking: Track your order in real-time via our website’s "Track Order" page by entering your order number and email address. This portal provides up-to-date information on processing status, dispatch, and delivery.
  • Size Guide: Detailed size charts for all our products, including measurements and fit recommendations, are available on each product page and the "Size Guide" section of our website.

5. Business & Collaboration Inquiries

For business-related inquiries, including wholesale partnerships, stockist applications, brand collaborations, press requests, and influencer partnerships, please contact our business development team via a dedicated email channel:
Business Email: arianasoz.business@outlook.com (Subject line: "Business Inquiry - [Your Company/Name] - [Inquiry Type]").
Please include detailed information about your business, proposed partnership, and contact details. Our business development team will review your inquiry and respond within 3-5 working days.

6. Important Notes

  • Identity Verification: To protect your privacy and security, we may ask you to verify your identity (e.g., provide your order number, billing address, or contact number) before discussing sensitive information about your account or order.
  • Social Media: While we do not provide formal support via social media direct messages, you can follow us on Instagram (@arianasoz_official) and TikTok (@arianasoz_style) for the latest collection launches, styling tips, and exclusive promotions. We occasionally respond to general comments on these platforms.
  • International Customers: For customers outside the UK, please note that our telephone support hours are in GMT. We recommend emailing us for inquiries to avoid time zone-related missed calls, and we will ensure your query is addressed promptly.
We value your trust in ArianaSoz and are dedicated to making every interaction with our brand a positive one. Thank you for choosing us, and we look forward to assisting you.
Last Updated: 7th May 2026