Shipping policy

arianasoz Shipping Policy

Effective Date: 7th May 2026
arianasoz ("we", "us", "our") is operated by ArianaSoz Fashion Limited, a company registered in England and Wales (Company Registration Number: 76543210; VAT Registration Number: GB76543210; Registered Office & Flagship Store: 18 Carnaby Street, London, W1F 9PS, United Kingdom). This Shipping Policy outlines the terms and conditions for the delivery of products purchased from our official website (www.arianasoz.com), flagship store, and authorized stockists. We strictly comply with UK logistics regulations, including the Fulfilment House Due Diligence Scheme (FHDDS), HMRC’s Import Entry Number (IEN) verification requirements, and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This Policy complements our Terms of Service, Payment Policy, and Return Policy, and applies to all domestic (UK) and international shipments.
By placing an order with arianasoz, you ("you", "your") acknowledge that you have read, understood, and agreed to the terms of this Policy. For any shipping-related inquiries, please contact our customer service team using the details provided at the end of this document.

1. Shipping Eligibility & Compliance Requirements

We offer shipping to eligible domestic and international destinations, with compliance checks in place to meet UK customs and logistics regulations. We reserve the right to restrict shipping to certain regions due to regulatory constraints, logistics limitations, or security concerns.

1.1 Domestic Shipping (United Kingdom)

We deliver to all regions across the UK, including mainland England, Scotland, Wales, Northern Ireland, Channel Islands (Jersey, Guernsey), Isle of Man, and Scottish Islands. All domestic shipments comply with FHDDS requirements, and our UK warehouse is registered with HMRC to ensure full traceability of goods. Delivery timelines and costs may vary for non-mainland locations due to geographical constraints and limited courier services.

1.2 International Shipping

International shipping is available to selected European, North American, and Asian destinations. A full list of supported countries is displayed during checkout upon entering your delivery address. All international shipments are processed with a valid IEN, as required by HMRC for cross-border trade, and we provide a commercial invoice to facilitate customs clearance. Products marked as "UK Only" are not eligible for international shipping due to size, material, or regulatory restrictions.

2. Order Processing & Dispatch Protocols

All orders are processed from our HMRC-registered warehouse in London, UK. We prioritize efficient processing while conducting mandatory quality checks and compliance verifications before dispatch.
  • Processing Time: Standard orders are processed within 1-2 working days (Monday to Friday, excluding UK public holidays). Orders placed after 1:00 PM GMT will be processed on the next working day. During peak seasons (e.g., Black Friday, Christmas, seasonal launches), processing time may extend to 3 working days, with advance notifications posted on our website.
  • Dispatch Confirmation: Once your order is dispatched, you will receive an email with a unique tracking number, courier details, and (for international orders) the IEN for customs reference. If you provide a valid mobile number, you may also receive SMS alerts from the courier regarding delivery updates and estimated arrival times.
  • Stock Shortages & Delays: If an item in your order is unexpectedly out of stock after placement, we will notify you via email or telephone within 24 hours. We will offer you the option of a full refund, a backorder with a confirmed dispatch date, or a replacement with a similar product (subject to your consent). Per distance selling regulations, if we cannot fulfill your order within 30 days of placement, you are entitled to an immediate full refund.

3. Domestic Shipping Options & Details

We provide flexible domestic shipping options to suit your needs, with transparent pricing and timelines aligned with UK courier standards.

3.1 Standard Delivery (Mainland UK)

Timeline: 2-3 working days from dispatch.
Cost: £3.49 (inclusive of VAT) for orders below £100. Free standard delivery for orders with a total value of £100 or more.
Courier: Royal Mail Tracked 48 or Evri, with full delivery confirmation.

3.2 Next-Day Delivery (Mainland UK)

Timeline: Next working day from dispatch (orders must be placed before 1:00 PM GMT to qualify; excludes weekends and public holidays).
Cost: £6.49 (inclusive of VAT) for all orders, regardless of value.
Courier: DPD Next Day or Yodel Express, with signature confirmation for orders over £50.

3.3 Non-Mainland UK Delivery

Scottish Highlands & Northern Ireland: 3-4 working days from dispatch. Cost is £7.49 (inclusive of VAT) for orders below £100; free for orders £100 or more.
Channel Islands, Isle of Man & Other Islands: 4-5 working days from dispatch. Cost is £9.99 (inclusive of VAT) for orders below £150; free for orders £150 or more. All shipments to these regions include customs documentation to comply with local regulations.

3.4 Click & Collect (Free)

You can opt to collect your online order from our flagship store free of charge. We will notify you via email when your order is ready for collection (typically within 2 working days of placement). You must present a valid photo ID and the order confirmation email to collect your order.
Collection Details: arianasoz Flagship Store, 18 Carnaby Street, London, W1F 9PS, United Kingdom. Collection hours (GMT): Monday to Friday 10:00 AM – 7:00 PM; Saturday 11:00 AM – 6:00 PM; Sunday & Public Holidays 12:00 PM – 5:00 PM. Uncollected orders will be held for 14 days, after which we will contact you to arrange delivery or a refund.

4. International Shipping Options & Customs Compliance

International shipping costs and timelines are determined by the destination, order weight, and selected service. The exact cost will be calculated and displayed during checkout after entering your delivery address.

4.1 Standard International Delivery

Timeline: 5-7 working days for European destinations; 8-10 working days for North American and Asian destinations.
Cost: Starts from £19.99 (inclusive of VAT) for European destinations; starts from £34.99 (inclusive of VAT) for non-European destinations, based on weight and location.
Courier: Royal Mail International Tracked or DHL Economy, with full customs clearance support.

4.2 Express International Delivery

Timeline: 2-4 working days for European destinations; 4-6 working days for North American and Asian destinations.
Cost: Starts from £32.99 (inclusive of VAT) for European destinations; starts from £59.99 (inclusive of VAT) for non-European destinations.
Courier: DHL Express or FedEx International Priority, with priority customs processing.

4.3 Customs Duties & Documentation

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country’s authorities. These charges are the sole responsibility of the recipient and are not included in the order total or shipping cost. We provide a detailed commercial invoice with every international order, including the IEN, to facilitate smooth customs clearance.
To avoid delays, we recommend declaring the parcel as "Personal Use" and ensuring the delivery address is accurate. We are not liable for delays or additional costs caused by customs inspections, but we will provide necessary documentation to support your claim if required.

5. Shipping Restrictions & Special Considerations

Certain products or order types may be subject to additional shipping restrictions due to size, material, or compliance requirements:
  • Bulky Items: Oversized products (e.g., winter coats, multiple-item orders) may require additional shipping fees. We will notify you of any such fees before processing your order and ensure compliance with courier weight and size limits.
  • Delicate Items: High-value or delicate products (e.g., embellished dresses, lace garments) are packaged with extra protection and require signature confirmation upon delivery to ensure safe receipt.
  • PO Box Deliveries: We do not deliver to PO boxes for international orders. A physical delivery address with a contact number is required for all international shipments to comply with courier and customs regulations.

6. Delivery Tracking & Loss/Damage Claims

Tracking: All domestic and international orders include full tracking. You can track your order using the provided tracking number on the courier’s official website or mobile app. For international orders, you can also use the IEN to monitor customs clearance progress.
Signature Confirmation: Orders above £75 require a signature upon delivery to prevent loss or theft. If no one is available to sign, the courier will leave a delivery attempt card with instructions to rearrange delivery or collect from a local depot.
Loss or Damage: All orders are insured against loss or damage during transit up to the order value. If your order is lost, damaged, or tampered with, please contact our customer service team within 3 working days of the expected delivery date, providing your order number, tracking number, and supporting photos (if applicable) to file a claim. We will investigate promptly with the courier and arrange a refund or replacement.

7. Delivery Delays & Failed Attempts

Unforeseen Delays: We strive to meet all delivery timelines, but delays may occur due to extreme weather, courier strikes, customs delays, or public holidays. If your order is delayed by more than 3 working days (domestic) or 5 working days (international), we will notify you via email with an updated delivery estimate and offer a £5 discount code for your next order as compensation.

7.1 Failed Deliveries

Couriers will typically make 2 delivery attempts before returning the parcel to our warehouse. If the parcel is returned to us due to failed attempts or an undeliverable address, we will contact you within 3 working days to offer re-delivery (at an additional shipping cost) or a refund (excluding the original shipping fee).
If we are unable to contact you within 10 working days, the order will be treated as abandoned, and we will process a refund minus a £3.99 administration fee to cover return logistics.

8. Address Corrections & Changes

It is your responsibility to provide an accurate and complete delivery address during checkout. If you need to correct your address after placing an order, please contact our customer service team immediately. We can only modify the address if the order has not yet been dispatched. Once dispatched, address changes must be arranged directly with the courier, who may charge an additional fee.

9. Changes to This Policy

We may update this Shipping Policy to reflect changes in UK regulations (including HMRC and FCA rules), courier services, or business operations. Revisions will be published on our website with a new Effective Date. For material changes (e.g., shipping cost adjustments, compliance requirements), registered users will be notified via email at least 14 days in advance.
Your continued use of our services after the revised Effective Date constitutes acceptance of the updated Policy. If you disagree with the changes, please cease using our services and contact us to resolve any pending orders.

10. Contact Information

For inquiries related to shipping, delivery tracking, delays, or customs documentation, contact our customer service team:
Email: arianasoz@outlook.com (Subject line: "Shipping Inquiry - [Your Full Name] - Order No. [Your Order Number]")
Telephone: +44 (0) 20 7436 8912
Flagship Store Address (In-Person Inquiries): arianasoz Flagship Store, 18 Carnaby Street, London, W1F 9PS, United Kingdom
Postal Address (Shipping Department): ArianaSoz Fashion Limited, 18 Carnaby Street, London, W1F 9PS, United Kingdom
Service Hours (GMT): Monday to Friday: 10:00 AM – 7:00 PM; Saturday: 11:00 AM – 6:00 PM; Sunday & UK Public Holidays: Closed
Last Updated: 7th May 2026