Terms of service

arianasoz Terms of Service

Effective Date: 7th May 2026
Welcome to arianasoz ("we", "us", "our"), operated by ArianaSoz Fashion Limited, a company registered in England and Wales (Company Registration Number: 76543210; VAT Registration Number: GB76543210; Registered Office & Flagship Store: 18 Carnaby Street, London, W1F 9PS, United Kingdom). These Terms of Service ("Terms") govern your access to and use of our services, including purchasing products via our official website (www.arianasoz.com), flagship store, and authorized stockists, creating a customer account, and engaging with our customer support. By accessing or using our services, you ("you", "your") acknowledge that you have read, understood, and agreed to be bound by these Terms, alongside our Privacy Policy, Payment Policy, Shipping Policy, and Return Policy. These Terms comply with applicable UK laws, including the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and UK GDPR, as well as FCA’s updated payment safeguarding rules effective 7th May 2026.
These Terms apply to all individual consumers and business customers. If using our services on behalf of a business, you warrant that you have authority to bind that business to these Terms, and separate commercial agreements may apply where mutually agreed in writing.

1. Eligibility & Acceptance

To use our services and place an order, you must be at least 18 years old (or 16 years old if paying with a valid arianasoz gift card) and possess the legal capacity to enter into a binding contract. You agree to provide accurate, complete, and up-to-date information when using our services, including contact details, billing information, and delivery addresses. We reserve the right to verify your information and may refuse service, restrict website access, or decline orders at our discretion—including cases of suspected fraud, breach of these Terms, or non-compliance with UK law. We will notify you in writing if such action is taken, providing a reason where legally permissible.

2. Contract Formation & Order Terms

The contract between you and arianasoz ("Contract") is formed when we accept your order, and this constitutes our agreement to supply the requested products. The process varies by purchase channel, with clear distinction between online and in-store rights:
  • Online, Telephone & Mail Orders (Distance Selling): Placing an order via these channels constitutes an offer to purchase. We will send an order acknowledgment email to confirm receipt, but this does not equate to acceptance. Acceptance occurs when we dispatch your order and issue a dispatch confirmation email, at which point the Contract becomes binding. If we cannot accept your order (e.g., out-of-stock items, pricing errors, suspected fraud), we will notify you promptly and refund any payment received in full. Per Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from delivery to notify us of cancellation, plus a further 14 days to return the product(s) .
  • In-Store Orders: The Contract is formed when you pay for the products at checkout and we provide a sales receipt. Legally, you have no automatic right to return in-store purchases for change of mind—returns are only required if the product is faulty, not as described, or unfit for purpose. Our voluntary in-store return policy (outlined in our Return Policy) supplements these statutory rights .
We strive to maintain accurate stock and pricing information, but errors may occur. If a product you ordered is unavailable after dispatch confirmation, we will notify you within 2 working days and offer a full refund, backorder with a confirmed dispatch date, or replacement with a similar product (subject to your consent). Pricing errors will be resolved by notifying you of the correct price—you may choose to proceed at the corrected price or cancel with a full refund.

3. Products & Pricing

All products sold by arianasoz must meet standards set out in the Consumer Rights Act 2015—they must be of satisfactory quality, fit for purpose, and as described. Product descriptions, images, and specifications on our website and in-store are illustrative; slight variations in color, texture, or design may occur due to manufacturing processes or screen display differences.
All prices are displayed in British Pounds (GBP) and include VAT at the current UK rate, unless stated otherwise. Prices are subject to change without notice, but we will charge the price applicable at the time of order placement (provided the product is in stock). Online and in-store prices may differ, and promotional offers are subject to separate terms clearly stated at the time of promotion. Discount codes are non-transferable, non-refundable, and valid only for the specified period.

4. Customer Accounts

Creating a customer account allows you to track orders, save payment and delivery details, access purchase history, and manage marketing preferences. You are responsible for maintaining account security (including passwords) and all activities conducted under your account. Notify us immediately if you suspect unauthorized access or security breaches by contacting our customer service team.
We reserve the right to suspend or terminate your account at our discretion if you breach these Terms, provide false information, or engage in fraudulent/abusive behavior. Upon termination, you lose account access, but any outstanding orders or obligations remain binding. We may retain account data in accordance with our Privacy Policy and applicable laws (e.g., 7-year retention for tax records).

5. Intellectual Property & Website Use

All intellectual property rights in arianasoz’s branding, website content, product designs, images, text, logos, and trademarks ("Intellectual Property") are owned by or licensed to ArianaSoz Fashion Limited, protected by UK and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to use our website and services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, adapt, display, or exploit any Intellectual Property without our prior written consent. This includes using product images for commercial gain, copying website content, or using our trademarks in connection with third-party products.
You agree not to misuse our website, including attempting to access, modify, or disrupt our systems or data without authorization, or submitting malicious content. We may restrict website access if you violate these terms, without liability for any resulting loss.

6. Payment & Safeguarding

Full payment is required to confirm your order, unless pre-approved credit terms apply to business customers. We process payments through FCA-authorized payment service providers (PSPs) that comply with 2026 safeguarding rules, ensuring customer funds are segregated from our operational funds to protect your money in the event of PSP failure . We do not store full credit card details—sensitive payment data is encrypted and managed exclusively by our PSPs, adhering to PCI DSS standards.
Late payments for business customers incur interest at 8% above the Bank of England base rate, in compliance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend delivery of outstanding orders or revoke credit terms for persistent late payments.

7. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:
  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Breach of statutory obligations under the Consumer Rights Act 2015 (e.g., products not being of satisfactory quality, fit for purpose, or as described);
  • Failure to comply with FCA payment safeguarding rules where applicable;
  • Any other liability that cannot be limited or excluded by applicable UK law.
Subject to the above, our total liability to you in connection with any Contract or use of our services shall be limited to the total amount paid by you for the relevant products. We shall not be liable for indirect, special, or consequential losses—including loss of profit, business, or opportunity—even if we have been advised of the possibility of such losses. We shall not be liable for delays or failures caused by circumstances beyond our reasonable control (e.g., extreme weather, strikes, courier disruptions, regulatory changes), but will notify you promptly and minimize disruption.

8. Termination & Cancellation

We may terminate these Terms and any Contract by giving written notice if:
  • You breach any Term and fail to remedy it within 7 working days of receiving written notice;
  • You become insolvent, bankrupt, or enter into an arrangement with your creditors;
  • We reasonably suspect you of fraudulent or illegal activity.
You may terminate these Terms at any time by closing your account and ceasing to use our services. For distance selling orders, you may exercise your statutory cancellation right within the 14-day cooling-off period, as outlined in our Return Policy. Termination shall not affect any accrued rights or obligations, including payment duties, return rights, or liability for prior breaches.

9. Dispute Resolution & Governing Law

If you have a complaint or dispute, contact our customer service team first. We will attempt to resolve the issue amicably within 14 working days of receiving your complaint. If unresolved, you may refer the matter to the UK’s Alternative Dispute Resolution (ADR) scheme for mediation. For consumers, additional guidance is available via the Citizens Advice Bureau (www.citizensadvice.org.uk) or Competition and Markets Authority (CMA).
These Terms are governed by and construed in accordance with the laws of England and Wales. For consumers resident in England and Wales, the courts of England and Wales shall have exclusive jurisdiction. For consumers in other parts of the UK, the applicable local courts shall have jurisdiction.

10. Changes to These Terms

We may update these Terms to reflect changes in laws (including FCA regulations), business operations, or service offerings. Revisions will be published on our website with a new Effective Date. For material changes that significantly impact your rights or obligations—such as adjustments to liability limits or cancellation terms—registered users will be notified via email at least 14 days in advance.
Your continued use of our services after the revised Effective Date constitutes acceptance of the updated Terms. If you disagree with the changes, cease using our services and close your account (if applicable).

11. Contact Information

For inquiries, complaints, or requests related to these Terms or our services, contact our customer service team:
Email: arianasoz@outlook.com (Subject line: "Terms of Service Inquiry - [Your Full Name]")
Telephone: +44 (0) 20 7436 8912
Flagship Store Address (In-Person Inquiries): arianasoz Flagship Store, 18 Carnaby Street, London, W1F 9PS, United Kingdom
Postal Address: Customer Service Department, ArianaSoz Fashion Limited, 18 Carnaby Street, London, W1F 9PS, United Kingdom
Service Hours (GMT): Monday to Friday: 10:00 AM – 7:00 PM; Saturday: 11:00 AM – 6:00 PM; Sunday & UK Public Holidays: Closed
Last Updated: 7th May 2026